Legal

Disclosure Statement

Licence and FSPR Details

AJ Mortgages Ltd t/a Root Finance holds a Financial Advice Provider licence issued by the FMA to provide financial advice services.

FSP Number: FSP1007707

Our contact details

Nature and Scope of Financial Advice Services

Our ServicesPersonal and Home Loans (including borrowing for personal and investment purposes)
Products we advise onLoans including mortgages

Product providers we might recommend

AIAANZASBBNZ ASAP FinanceAvantiBasecorpCo-operative Bank Cressida CapitalDBRFirst Mortgage TrustFunding Partners Heartland BankLibertyUnity Plus FinanceProspaSBSSouthern Cross Partners Pallas CapitalBizCapFINBASEXCEDA Vincent CapitalSimplifyThe Lending PeopleWelcome

Our fees

The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable.

For most of our services, we do not charge our clients fees directly — we are compensated by lenders when we place a loan on your behalf. Fee arrangements will be discussed and agreed upon prior to any advice being given.

Commissions

For services in relation to loan products, commissions may be paid by the product provider as follows:

  • Initial Commission: A percentage of the value of your loan balance
  • Ongoing Commission: A percentage of the outstanding loan amount, usually calculated at the end of each month in which you hold the loan

Conflicts of interest or other incentives

We are here for our clients and to advise you as best we can. Your interests are our priority, although we do have business relationships with product providers also.

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

How we manage any conflicts of interest

To ensure our advisers prioritise our clients' interests:

  • We follow an advice process that ensures our recommendations are made appropriately, based on clients' goals and circumstances
  • All our advisers undergo annual training about how to manage conflicts of interest
  • We maintain registers of conflicts of interest and the gifts and incentives we receive, monitored regularly
  • We undertake an annual independent Compliance Assurance Review

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
  • Give priority to the clients' interest
  • Exercise care, diligence and skill
  • Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct

Our Internal Complaints Process

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Ankit Jatana, who can be reached via email at ankit@rootfinance.co.nz or 0225997116. Ankit Jatana will reply to you within 24 hours.

  • Acknowledgement: We will acknowledge your complaint within 24–48 hours of receiving it and confirm that we are looking into the matter.
  • Investigation: We will review your complaint carefully, gather all relevant information, and assess what has happened.
  • Response and Resolution: We aim to provide you with a resolution within 5–10 working days.

Our External Complaints Process

If we cannot agree on how to fix the issue, you can contact our external disputes resolution scheme: Financial Services Complaints Ltd (FSCL). This service will cost you nothing.